There are hundreds of decisions that a businessman has to take on a daily basis. Many times, these decisions may not work out the way they were supposed to and as a result of this, the business may have to suffer some setbacks or losses, but it is very important that the businessman does not get discouraged by these minor setbacks and keeps his or her focus intact on the ultimate goal. Successful businessman, Mr. Chitrak Shah, who is the managing director for the Shivalik Group, says that on a daily basis he has to take more than 10 important decisions. Some of these decisions turn out to be correct while some of them turn out to be wrong. However, he does not agonize over the wrong decisions, but take them as lessons in business, which eventually help him in moving further towards his desired goals.
Each and every aspect of a business is important and all decisions should be taken on an informed and well thought out manner.
However, there are some areas, which require a little more attention of the management than the others. Some of those aspects of the business have been discussed below:
Loyal Customers
Decisions with regards to customer management should be taken in a well researched and well planned manner. If a company is not able to develop a strong, loyal customer base for itself, it cannot hope to survive in the market for a long time. The success of the Shivalik Group, run by Mr. Chitrak Shah is based hugely on customer loyalty. The company has been able to project itself as an ethical and quality conscious company amongst its buyers, and therefore, almost 70% of its sales today happen through references made by past customers. Hence, managing the image of the company amongst the general public is a very important aspect of running a business and it should not be taken lightly.
New And Innovative Ventures
The competition in every field is very high and hence, in order to stay relevant in the market, it is important for the companies to keep coming out with new and innovative ideas, products and services, which would be able to offer their customers greater convenience and hence, keep their sales high at all times. Before launching any new project, Mr. Chitrak Shah, makes sure that he understands the needs of his clients and accordingly works at coming out with unique architectural solutions which would cater to the needs of his customers, and at the same time, offer them something new which is exciting and attractive for them. These innovative projects are a big reason for his success in the construction business.
Good Business Contacts
No company can operate in isolation. It needs the support of many other players in the market, and therefore maintaining good relationships with supplier and other business associates is crucial. Mr. Shah is not only the MD of his own company, but he is also on the advisory board of YMCA Ahmedabad, he is the co-founder of EO-GUJRAT and is a member of AAN, GCCI and FICCI.
Each and every aspect of a business is important and all decisions should be taken on an informed and well thought out manner.
However, there are some areas, which require a little more attention of the management than the others. Some of those aspects of the business have been discussed below:
Loyal Customers
Decisions with regards to customer management should be taken in a well researched and well planned manner. If a company is not able to develop a strong, loyal customer base for itself, it cannot hope to survive in the market for a long time. The success of the Shivalik Group, run by Mr. Chitrak Shah is based hugely on customer loyalty. The company has been able to project itself as an ethical and quality conscious company amongst its buyers, and therefore, almost 70% of its sales today happen through references made by past customers. Hence, managing the image of the company amongst the general public is a very important aspect of running a business and it should not be taken lightly.
New And Innovative Ventures
The competition in every field is very high and hence, in order to stay relevant in the market, it is important for the companies to keep coming out with new and innovative ideas, products and services, which would be able to offer their customers greater convenience and hence, keep their sales high at all times. Before launching any new project, Mr. Chitrak Shah, makes sure that he understands the needs of his clients and accordingly works at coming out with unique architectural solutions which would cater to the needs of his customers, and at the same time, offer them something new which is exciting and attractive for them. These innovative projects are a big reason for his success in the construction business.
Good Business Contacts
No company can operate in isolation. It needs the support of many other players in the market, and therefore maintaining good relationships with supplier and other business associates is crucial. Mr. Shah is not only the MD of his own company, but he is also on the advisory board of YMCA Ahmedabad, he is the co-founder of EO-GUJRAT and is a member of AAN, GCCI and FICCI.
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